Médiva Earrings

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@dyamamoi.com or on WhatsApp at 76316143, or on our social media platforms.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dyamamoi.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will not refund any order that has been received by the delivery company. We can only issue exchanges.

At Dyām à moi, we sell pieces made from high-quality stainless steel and titanium steel, coated with 18K gold plating to ensure durability and affordability.

While our jewelry is made to last, proper care will help maintain its beauty and shine for years to come. Follow these simple care tips to keep your pieces looking their best.

1. Avoid Contact with Harsh Substances

• Keep your jewelry away from perfumes, lotions, and harsh chemicals, as these can wear down the gold plating over time.
• Remove jewelry before applying beauty products or using household cleaners.

2. Minimize Water Exposure

• Our stainless steel and titanium steel jewelry is water-resistant, but to extend the life of the gold plating, avoid prolonged exposure to water, especially in pools, hot tubs, and saltwater.
• Dry your jewelry thoroughly after any contact with water.

3. Store Your Jewelry Properly

• Keep your pieces in a dry, cool place, preferably in a soft pouch or jewelry box to prevent scratches.
• Avoid storing multiple pieces together to prevent tangling and friction that could dull the finish.

4. Clean Your Jewelry Regularly

• Use a soft microfiber cloth to gently wipe away dirt and oils.
• For a deeper clean, mix mild soap with lukewarm water, gently clean with a soft brush, rinse, and pat dry.

5. Wear with Care

• Avoid wearing your jewelry during intense physical activities such as workouts or heavy lifting.
• Put on your jewelry after dressing to minimize exposure to fabrics and zippers that might scratch the surface.

By following these care tips, your Dyām à moi jewelry will continue to shine and complement your style effortlessly.

Thank you for choosing us – where luxury meets affordability!

If you have any questions or need further assistance, feel free to contact us.

1. Select an existing ring that fits the desired finger.
2. Measure the internal diameter of the ring (in cm).
3. Use the below chart to determine your ring size.